Cable Onda, S.A. (CO) respects the privacy and security of your personal data. We are committed to providing you with a professional, valuable and personalized service whilst safeguarding your personal data.
Personal data and sensitive personal data – definitions
Personal data is any information that allows you to be identified. The types of personal data CO will collect may include details of your name, address, telephone number, email address, fax number and date of birth.
Sensitive personal data is any sensitive data relating to you, including information about your racial or ethnic origin, political opinion, religious beliefs or other beliefs of a similar nature, membership of a trade union, physical or mental health or conditions and sexual life, among others.
Collection, transfer and security of your personal data
CO collects personal data from you through the use of enquiry and registration forms, direct personal contact with you (for example, over the telephone) and every time you email us your details. CO will not process sensitive personal data about you without your express consent.
CO will use your personal data where it is necessary to do so because it is relevant for us to dealing with you (i.e. it is relevant to the provision of the goods and/or services that you have requested from our Company) including for billing, customer service and network management. With your consent, we will use your personal data for direct marketing, including the provision of offers for CO products and services and customer surveys.
Information about our customers is an important part of our business, and we are not in the business of selling, trade or rent it to others, so you can be secure that your data will only be accessible by select authorized members of our company. CO will not disclose or share your personal data with any other third party without your express consent unless this is necessary to provide the services or products which you requested when providing us with your personal data or as required by law.
If you have authorized us to providing you with direct marketing material you will be requested to elect the type of media via which this material shall be provided (for example, by post, e-mail, telephone or fax). CO will only provide you with such material via your chosen media. If, at any stage you don’t want to receive any surveys or marketing from us, you may choose to unsubscribe to its receipt. If you have consented to receive third party direct marketing you will need to unsubscribe directly with that third party.
CO has in place security measures to prevent unauthorized or unlawful disclosure or access to your personal data, accidental or unlawful loss or destruction or any other damage that could happened to your personal data. These measures ensure an appropriate level of security in relation to the risks inherent in the processing of information should be protected.
However, we urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, using a combination of letters and numbers.
Please note that cookies cannot read data off of your hard drive. Your browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. If you prefer not to receive cookies while browsing our web site, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser.
CO will only keep your information for as long as we are either required to by law, or as is relevant for the purposes for which it was collected. During this period, you may contact us and ask to remove that data from our servers.